Refund policy

Change-of-mind returns

Foothills 3D Printworks LLC does not accept change-of-mind returns. Please review the product description and holder compatibility before ordering, and contact us if you need help choosing an item.

Damaged, defective, incorrect, or missing items

If your order arrives damaged or defective, or you receive an incorrect item or an order with missing items, please contact us through our Contact page with your order number and a description of the issue. Include photos of the item and packaging when applicable.

We will review the issue with you and arrange an appropriate solution, such as a replacement, sending a missing item, or a refund. Please retain the affected item and packaging while we review the issue. Contact us before sending anything back so we can provide instructions if a return is needed.

Our no-change-of-mind return policy does not apply to damaged, defective, incorrect, or missing items.